FAQ

Shipping & Delivery

1. Do you ship worldwide?

Yes, we offer shipping to various regions. Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your location.

2. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Once shipped, delivery times vary depending on the destination, usually taking between 7 to 21 business days.

3. Will I have to pay customs or import duties?

Depending on your country's regulations, your package may be subject to local import taxes, duties, or customs fees. These charges are the customer's responsibility.

Tracking Your Order

4. How can I track my package?

Once your order is shipped, a confirmation email containing a tracking number and instructions will be sent automatically to your registered email address.

5. Why is my tracking number not updating?

It can take 2-5 business days for the logistics network to update the tracking information in the system. If it remains stagnant for over a week, please contact our support.

Returns & Refunds

6. What is your return policy?

We offer a 30-day return policy for unused, unwashed items in their original packaging. Please reach out to our team at shapecurvebra@gmail.com to initiate a request.

7. Who covers the return shipping costs?

Customers are responsible for covering the shipping fees associated with returning items, unless the item received was damaged, defective, or incorrect.

8. When will I get my refund?

Once we receive and inspect your returned item, we will notify you regarding the approval status. Approved refunds are processed back to your original payment method within 5-10 business days.

Payment Methods

9. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), securely processed via our integrated shop checkout system.

10. Is my checkout secure?

Absolutely. Our store is built on Shopify, utilizing industry-standard SSL encryption technology to safeguard your personal data and financial transaction credentials entirely.